Frequently Asked Questions.
01. Orders
Can I modify or cancel my order after it has been placed?
Once your order is placed, we can’t make changes. But if it’s not a Cash on Delivery order, you can cancel it. Refer to Refund Policy and Hurry and reach out to our support team before your order is processed or shipped.
Do I need to create an account to place an order?
Yes, creating an account is required to place orders on our site. Having an account makes checkout faster, helps you track your orders, profiles, and access exclusive deals and updates. It ensures a smoother shopping experience for all your pet needs.
What should I do if I entered incorrect information in my order?
If you entered incorrect details, contact our customer support +9472 494 4448 right away with your order number or email us info@pet4you.lk. The sooner we know, the better we can correct shipping addresses, contact info, or order items before your order is processed or dispatched.
02. Payment
What payment options are available at checkout?
We accept major credit and debit cards including Visa, Mastercard, American Express, Discover, and Diners Club. Mobile wallets like FriMi, Genie, eZcash, mCash, and Q+ are supported, along with internet banking via Sampath Vishwa, making checkout fast and convenient.
Is my payment information secure?
Yes, your payment details are fully secure. Our system is Central Bank approved, bank-backed, SO/IEC 27001 certified, and PCI DSS compliant, ensuring your transactions are protected with industry-standard security protocols.
What should I do if my payment was declined?
If your payment is declined, first check with your bank and verify your payment details. Make sure your selected payment method is valid. If the issue persists, contact our customer support at +94 72 494 4448 for prompt assistance.
03. Shipment
What shipping options do you offer?
We offer Standard Shipping, Express Shipping, and One-Day Service to suit your needs. Choose the option that works best for you at checkout, and we’ll make sure your order reaches you as quickly and safely as possible.
Do you offer international shipping?
Yes, we provide international shipping for an additional fee. Please contact us through our provided link to arrange shipping details, rates, and delivery times so your order can reach your pet no matter where you are.
What should I do if my order arrives damaged?
If your order arrives damaged, contact our support team immediately by phone +9472 494 4448 or email at info@pet4you.lk. Provide your order details and photos of the damage so we can quickly resolve the issue and ensure your pet gets their items safely.
04. Returns & Complaints
What is your return policy?
You can review our full return and refund policy on our website at Refund and Returns. The page outlines eligibility, timeframes, conditions, and steps required to process returns or refunds. We recommend reading it carefully before initiating a return request.
How do I request a return or exchange?
To request a return or exchange, please refer to our return policy page for detailed instructions. Once reviewed, contact us via our info email with your order details, reason for return, and any relevant information so we can assist you promptly.
What should I do if I received the wrong item?
If you received the wrong item, please contact us immediately by email info@pet4you.lk or phone +9472 494 4448 with your order number and details of the issue. We will review your request quickly and arrange the correct item or provide further instructions to resolve the matter.